Terms of Service

1. Acceptance of Terms

By creating an account, accessing our platform, or using any of our AI services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy.

You represent that you are at least 18 years old and have the legal capacity to enter into this agreement. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2.1 Account Creation

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized access or security breach
• One person or legal entity may maintain only one active account

2.2 Account Security

You are solely responsible for all activities that occur under your account. We recommend:

• Using a strong, unique password
• Enabling multi-factor authentication (MFA)
• Not sharing your credentials with others
• Logging out from shared devices

3. Subscription & Billing

3.1 Subscription Plans

We offer various subscription tiers:

• Starter: $199/month - Basic CRM features for small teams
• Professional: $599/month - Full features for growing companies
• Enterprise: $1,499/month - Advanced features for large organizations

3.2 Billing & Payments

• Subscriptions are billed monthly or annually in advance
• All payments are processed securely through Stripe
• You authorize us to charge your payment method for all fees
• Prices may change with 30 days notice to existing subscribers
• All fees are non-refundable except as required by law

3.3 Free Trial

We offer a 14-day free trial for new users. No credit card is required for the trial. After the trial period, you will be charged unless you cancel before the trial ends. You may cancel anytime during the trial without charge.

3.4 Cancellation & Refunds

• You may cancel your subscription at any time from your account settings
• Cancellation takes effect at the end of the current billing period
• No refunds are provided for partial months or unused services
• Enterprise customers may have different terms as specified in their agreement

4. Acceptable Use Policy

4.1 Permitted Use

You may use our Services to:

• Manage customer relationships and sales pipelines
• Utilize AI agents for business automation
• Generate quotes, invoices, and business documents
• Integrate with approved third-party services
• Store and analyze business data

4.2 Prohibited Activities

5. AI Services & Content

5.1 AI-Generated Content

• AI agents (Alex, Jordan, Sam, Nova, Aria, Riley, Morgan) may generate content based on your inputs
• You are responsible for reviewing and verifying AI-generated content before use
• We do not guarantee accuracy, completeness, or reliability of AI outputs
• AI-generated content should not be considered professional advice (legal, financial, medical)

5.2 Content Ownership

You retain all rights to your input content. AI-generated outputs are provided "as is" and you are granted a non-exclusive license to use them. We may use anonymized, aggregated data to improve our AI models.

5.3 API Rate Limits

AI services are subject to rate limits based on your subscription tier. Excessive use may result in temporary throttling or additional charges.

6. Intellectual Property

6.1 Our IP

The Services, including all software, designs, graphics, text, AI models, and trademarks, are owned by Revive AI and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services.

6.2 Your Content

You grant us a worldwide, royalty-free license to use, store, and process your content solely to provide and improve the Services. We will not use your content for purposes other than those described in our Privacy Policy.

6.3 Feedback

If you provide feedback, suggestions, or ideas, we may use them without obligation or compensation to you.

7. Data & Privacy

Our collection and use of personal information is governed by our Privacy Policy. Key points:

• We use industry-standard security measures to protect your data
• You control your data and can export or delete it anytime
• We comply with GDPR, CCPA, and other privacy regulations
• We never sell your personal information
• You are responsible for backing up your data

8.2 No Guarantee of Uptime

While we strive for 99.9% uptime, we do not guarantee uninterrupted or error-free service. We may perform maintenance, updates, or experience outages without prior notice.

8.3 Third-Party Integrations

Integrations with third-party services (Gmail, Slack, Stripe, etc.) are provided for convenience. We are not responsible for the availability, accuracy, or functionality of third-party services.

8.4 Limitation of Liability

9. Indemnification

You agree to indemnify, defend, and hold harmless Revive AI, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any rights of third parties
• Your content or data uploaded to the Services
• Your breach of applicable laws or regulations

10. Termination

10.1 Termination by You

You may terminate your account at any time by canceling your subscription in account settings or contacting support. Upon termination, you will lose access to the Services at the end of your billing period.

10.2 Termination by Us

We reserve the right to suspend or terminate your access to the Services immediately, without notice, for:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Abuse of the platform or other users
• Any reason deemed necessary to protect our platform or users

10.3 Effect of Termination

Upon termination, your right to use the Services immediately ceases. We may delete your data 30 days after termination, though we may retain certain information as required by law. Provisions regarding liability, indemnification, and dispute resolution survive termination.

11.1 Informal Resolution

If you have a dispute, please contact us at legal@reviveai.com to attempt informal resolution before taking legal action.

11.2 Arbitration Agreement

Any dispute arising out of or related to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA), except as otherwise provided herein.

• Arbitration will be conducted in English
• Location shall be mutually agreed upon or determined by the arbitrator
• Each party bears its own costs unless otherwise awarded by the arbitrator
• The arbitrator's decision is final and binding

11.3 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS.

11.4 Exceptions

Either party may seek injunctive relief in court for violations of intellectual property rights or confidentiality obligations.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any legal action not subject to arbitration must be brought in the state or federal courts located in Delaware, and you consent to the exclusive jurisdiction of such courts.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

• Posting updated Terms on our website
• Sending email notification (for significant changes)
• In-app notification

Changes become effective 30 days after posting unless otherwise stated. Continued use of the Services after changes constitute acceptance of the updated Terms.

14. Miscellaneous

14.1 Entire Agreement

These Terms, along with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Revive AI regarding the Services.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

14.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

14.5 Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control (natural disasters, war, labor disputes, government actions, internet failures, etc.).

For questions about these Terms, please contact: